Monday, November 23, 2009
Andrea´s Resume
Santa Ana, San José, CR.
Experience
- Santa Ana School, Santa Ana February 2002 - December 2002
Teaching grammar, spelling and reading to first and second graders.
Lesson plans, testing, parent meetings (conferences).
- INISYS Learning Center, San Jose, CR January 2003 - May 2003
Teaching basic English skills to all ages including elementary school kids, junior high students and adults.
- American Institute for Foreign Students (AIFS), Edina, MN June 2003 - June 2004
Worked with host family providing between 45 and 55 hours a week of Childcare and Spanish tutoring.
- Battle Creek Environmental Magnet Elementary SPPS Saint Public School District June 2005 to June 2007
achieve IEP goals (Individualized Education Program), autism classroom Math Workshop, mainstream classroom. My duties include academic support, behavior monitoring, recess, lunch and bus duty, etc.
- Hewlett -Packard Costa Rica. Pfizer GSD
Global Financial Shared Services SME. Subject Matter Expert.
Including Global concur Expense, Ariba(procurement) Oracle Financials (e- Business Suite).
I have been in the Pfizer account since it started; first as a level 1 for application support, shortly after I was given more responsibilities as a Team Lead for WPO applications and within 10 months I applied for the SME position in the GFSS team within application support in which I have been performing (since last August) tasks such as:
• Improve communication and collaboration skills between Level 1 and Level 2
• Improve the knowledge of the processes and support tools.
• Promote the usage of the Infosearch database as a key troubleshooting tool.
• Attend training sessions.
• Provide training refresh sessions to the Level 1 analysts.
• Training & Documentation
• Develop and update technical documentation for troubleshooting that can be used by support personnel.
• Identify areas of improvement for the Level 1 teams.
I am also a coach for three agents (it used to be 5 but they moved to a different group within the team). I am responsible for their metrics improvement and technical skills. Also as a coach, monthly training refresh (or as needed) is required to give to L1 agents.
If assistance is needed, I will provide that, not only to my trainees but also to any agent who might request it.
Recently I trained and tested the Quality Team for Pfizer in the applications that we support since they need to be aware of the technical knowledge and procedures in order to evaluate agents in the desk.
Several times I attended Job Fairs and assisted as one of the Final Approvers/Interviewers in the English Certification portion of the process, working close with the Training team and I absolutely loved it.
I am C1 certified and have had several years experience in teaching / training (8), not only here in Costa Rica but also abroad including trainees from all ages, ranking from 5- to 60 years old.
Education
- Normandale College, Bloomington Minnesota, USA
A semester studying advanced Speaking/Listening Skills.
- ULACIT-Latin-American University of Science and
January 2001 – May 2003
English Teaching and Translation
About 2 and a half years of college education in English Teaching and Translation;
I have a certification that allows me to teach and translate the language.
My senior year I decided to move to the United States with the AIFS program.
- COTEPECOS High School, San Jose
In this high school institution I had the opportunity to choose a career and start the studies in that field along with general studies. Obtained my High School diploma and an Accounting Technician diploma.
Skills
Punctual
Creative
Responsible
Honest
Bilingual
Experienced in the field.
Certifications
• Saint Paul Public District School, MN: “No Child Left Behind” State Requirement and Highly Qualified Paraprofessional.
• Normandale Colleague: certification of completion, advanced course (Advanced Listening and Speaking Skills).
• ULACIT (Costa Rica):
ELASH Language Screening
Basic English, English I, II III and Commercial English.
Authorization to teach and translate English.
• American Institute for Foreign Study:
Certificate of Completion
• COTEPECOS: Accounting Certificate
Languages
English
Volunteer Experience
Filing, office duties for 30 days.
Longfellow Humanities Magnet School (St. Paul, MN) March 2005-June 2005:
Volunteering in a kindergarten classroom, duties compare to a TA (teaching Assistant).
Hewlett Packard, Costa Rica. Assisted during the Language screening and final language check in job fairs.
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